Last Updated on October 12, 2026
Ogawa massage chairs are designed to provide a relaxing experience at home. Depending on the model, they may include rolling, kneading, tapping, air compression, heat therapy, and different automatic massage programs. Some models also offer Bluetooth speakers and advanced body-scanning features.
However, like other electrical appliances, an Ogawa massage chair may occasionally stop responding, display an error code, or fail to start a massage program. Sometimes, the problem is as simple as a loose power connection or a temporary control issue.
If you’re wondering how to reset an Ogawa massage chair, the first thing to know is that the process depends on your specific model. Some problems can be resolved by safely restarting the chair, while others require instructions from the owner’s manual or help from Ogawa customer support.
Below, we’ll explain how to restart your chair, troubleshoot common problems, and determine when professional assistance is necessary.
How to Reset an Ogawa Massage Chair: Step-by-Step Guide
Before attempting a reset, make sure the chair is not moving and that no one is using it. Do not force the backrest, legrest, or massage rollers into a different position.
For a simple power-related problem, the following restart procedure may help:
Step 1: Turn Off the Massage Program
Start by pressing the Stop or Power button on the remote control or control panel, depending on your chair’s design.
Allow the chair to complete its normal stopping or return-to-position movement if it is still operating.
If the chair does not respond, do not repeatedly press buttons or try to move the mechanical parts manually.
Step 2: Switch Off the Main Power
Locate the main power switch if your model has one. It may be positioned near the power connection or toward the lower rear area of the chair.
Move the switch to the OFF position according to the owner’s manual.
Make sure the chair is no longer operating before continuing.
Step 3: Unplug the Chair
With the power switched off, carefully unplug the massage chair from the wall outlet.
Always hold the plug rather than pulling on the power cord.
Wait a few minutes before reconnecting it. This is a basic power-cycle troubleshooting step, not a guaranteed factory reset.
If you notice a burning smell, damaged wiring, smoke, or unusual heat, leave the chair unplugged and contact qualified service personnel.
Step 4: Reconnect the Power
After waiting, plug the massage chair back into a suitable electrical outlet.
Check that the plug is securely connected and that the outlet is functioning properly.
Turn the main power switch back on if your chair has one.
Use only the electrical supply specified on your chair’s rating label. Do not assume that every Ogawa model operates on the same voltage.
Step 5: Turn On the Chair
Press the Power button on the remote or control panel.
Wait for the chair to complete any startup or positioning movements.
If the chair responds normally, select a gentle massage program to check whether the controls and massage functions are working.
Stop immediately if you hear unusual grinding sounds, notice erratic movement, or experience an error that returns repeatedly.
Step 6: Check for a Model-Specific Reset Procedure
If restarting the chair does not solve the problem, consult your owner’s manual.
Not every Ogawa massage chair has a dedicated reset button. Some models have specific control sequences or troubleshooting instructions that differ from other models.
Do not press hidden switches, hold down random combinations of buttons, or open the chair’s electrical housing unless the manufacturer specifically instructs you to do so.
If the manual does not explain how to reset the problem, contact Ogawa customer support with your model number and error details.
Does Every Ogawa Massage Chair Have a Reset Button?
No. You should not assume that every Ogawa massage chair includes a separate reset button.
Some models allow you to restart the control system by switching the chair off and back on. Others may require a specific procedure to address an error or malfunction.
The location and purpose of physical switches also vary. A main power switch is not necessarily a factory-reset control.
If you’re trying to find a reset button, check the control panel, remote-control instructions, and troubleshooting section of your model’s manual.
Avoid removing protective panels or reaching underneath a powered chair to search for an undocumented reset switch.
How to Use an Ogawa Massage Chair
Once your chair is working properly, you can start a massage by following a few simple steps.
- Check the chair: Make sure the surrounding area is clear and the power cord is not damaged.
- Sit comfortably: Position yourself properly in the chair, keeping your arms and legs within the designated areas.
- Turn on the power: Use the main power switch and controller as directed in the manual.
- Select a massage program: Choose an automatic massage or manual setting available on your model.
- Adjust the intensity: Start with a gentle setting, especially if you’re new to massage chairs.
- Use additional features: Adjust the reclining position, heat, or air compression if your chair supports them.
- Finish the session: Use the controller to stop the massage and let the chair complete its normal stopping sequence.
Always follow your chair’s recommended session duration. Using a massage chair longer than instructed may cause discomfort or unnecessary strain on its components.
Ogawa Massage Chair Not Working? Common Problems and Solutions
If your Ogawa massage chair is not running, a reset may not be the only solution. The problem could involve the electrical supply, remote control, overheating protection, or another component.
1. The Massage Chair Will Not Turn On
If the chair shows no signs of power, start with the simplest checks.
- Make sure the power plug is securely connected.
- Confirm that the wall outlet is working.
- Check whether the main power switch is in the ON position.
- Look for visible damage to the power cord or plug.
- Check whether a circuit breaker or GFCI outlet has tripped.
If the outlet has no power, resolve that electrical issue before attempting to operate the chair.
Do not use damaged extension cords, loose adapters, or unsafe electrical connections.
Some models also have a fuse, but replacement must follow the manufacturer’s instructions and use the correct specification. If you’re unsure, contact qualified service personnel.
2. The Remote Control Is Not Responding
If the chair has power but does not respond to the controller, check whether the remote is properly connected.
For a wired remote, inspect the external connector if it is accessible and designed to be disconnected by the user. Make sure it is securely seated with the chair switched off.
If your model uses a battery-powered wireless controller, check the batteries and follow the pairing instructions in the manual.
Not all Ogawa remotes use batteries, so do not assume that replacing batteries will solve every controller problem.
If the remote screen remains blank or the buttons do not work, contact the manufacturer for model-specific troubleshooting.
3. The Chair Turns On but Does Not Massage
Sometimes, the controller powers on even though the massage rollers do not move.
First, make sure you have selected a massage program and that the chair is not in standby mode.
Check whether the previous session ended automatically because of the timer.
If the chair was used for an extended period, a thermal protection system may have stopped operation to prevent overheating.
Switch it off and allow it to cool according to the owner’s manual. Do not repeatedly restart the chair while it is overheating.
If the problem continues, professional servicing may be required.
4. The Massage Chair Stops During a Session
A massage chair may stop during use for several reasons.
- The automatic massage timer has finished.
- The chair has entered a protective shutdown mode.
- A temporary power interruption has occurred.
- The controller connection has become loose.
- A mechanical or electrical fault has been detected.
Check the control display and note any error message before switching the chair off.
If the chair stopped because of overheating, let it cool for the period specified in the manual.
Do not immediately restart a chair that makes unusual noises, emits a burning smell, or repeatedly shuts down.
5. The Chair Displays an Error Code
An error code may indicate a problem with a sensor, motor, positioning system, controller, or another component.
The meaning of an error code varies by model. A code used by one Ogawa massage chair may not mean the same thing on another.
Write down the exact error code and your chair’s model number.
Check the troubleshooting section of the correct owner’s manual before attempting another reset.
If the code remains after the recommended troubleshooting procedure, contact Ogawa support rather than repeatedly operating the chair.
6. The Reclining Function Is Not Working
If the backrest or legrest does not move, check whether an object is blocking the chair.
Make sure furniture, walls, and other obstacles are outside the chair’s movement area.
Stop using the chair if the mechanism appears jammed.
Do not manually force the reclining parts into position. Doing so may damage the motor or moving components.
If the chair cannot return to its normal position, consult the model’s manual or arrange professional assistance.
7. The Airbags or Heating Function Are Not Working
Some Ogawa models include air compression and heating features that can be turned on or off independently.
First, check whether the selected massage program supports the feature you’re trying to use.
Make sure the intensity or temperature settings have not been turned off.
If only one function is malfunctioning while everything else works, it may indicate a feature-specific problem rather than a general power issue.
Follow the manufacturer’s troubleshooting instructions and avoid opening the chair to inspect internal wiring or air hoses.
Quick Ogawa Massage Chair Troubleshooting Table
| Problem | What to Check First |
|---|---|
| Chair will not power on | Outlet, power cord, and main switch |
| Remote not responding | Controller connection or batteries, if applicable |
| Chair stops during massage | Timer, overheating protection, or error display |
| Rollers not moving | Massage program and protective shutdown |
| Chair displays error code | Model-specific manual and error description |
| Reclining not working | Obstructions and operating instructions |
| Heating or airbags not working | Selected program and feature settings |
When Should You Contact Ogawa Customer Support?
If you’ve checked the power supply, restarted the chair safely, and followed the troubleshooting instructions without success, it may be time to contact support.
You should also request professional assistance if:
- The chair repeatedly displays an error code.
- The power cord or plug is damaged.
- The chair makes loud grinding or clicking noises.
- The backrest or legrest becomes stuck.
- The controller stops responding repeatedly.
- The chair smells like burning plastic or overheated electrical components.
- The massage rollers move unexpectedly or operate incorrectly.
Before contacting support, find the model number and serial number. These details are usually printed on a label attached to the chair.
Keep your purchase receipt and any warranty information available. Describe the problem clearly, including when it started and whether an error code appears.
You can find model-specific documentation through the Ogawa manuals and downloads page.
How to Prevent Common Ogawa Massage Chair Problems
Regular care can help keep your massage chair functioning properly and reduce avoidable problems.
Keep the Chair Clean
Wipe the upholstery and accessible surfaces according to the cleaning instructions in your owner’s manual.
Avoid pouring water or cleaning chemicals directly onto the chair, controller, or electrical components.
Check the Power Cord
Inspect the visible power cord occasionally for wear, cuts, or other damage.
Do not place heavy furniture on the cord or allow it to become trapped beneath the chair.
Allow Enough Space for Reclining
Keep the area behind and around the chair clear.
Even models with space-saving reclining designs require some clearance for safe operation.
Follow the Recommended Massage Duration
Do not run massage programs continuously beyond the limits specified by the manufacturer.
Allow the chair to cool when required, particularly after extended use.
Avoid Forcing Mechanical Parts
Never push, pull, or manually reposition the backrest, legrest, or massage mechanisms against their normal movement.
If something becomes stuck, turn the chair off and follow the troubleshooting instructions.
Frequently Asked Questions
1. How to reset an Ogawa massage chair that is not responding?
First, stop the massage program and turn off the main power. Unplug the chair, wait a few minutes, and reconnect it. This may resolve a temporary control problem, but it is not a guaranteed factory reset. Follow your model’s manual if the issue continues.
2. Where is the reset button on an Ogawa massage chair?
Not every Ogawa massage chair has a dedicated reset button. The control layout varies by model. Check your owner’s manual before searching for a reset control or attempting any button combination.
3. Why is my Ogawa massage chair not turning on?
Possible causes include an unplugged power cord, a faulty outlet, the main power switch being off, a controller issue, or an internal electrical problem. Start with safe external checks and contact support if the chair still does not work.
4. Why does my Ogawa massage chair stop suddenly?
The massage timer may have ended, or the chair may have entered a protective shutdown because of overheating or another fault. Check for error messages and follow the troubleshooting instructions for your specific model.
5. Can I fix an Ogawa massage chair myself?
You can perform basic checks, such as inspecting the power connection, confirming the settings, and restarting the chair according to the manual. Electrical repairs, internal wiring work, and motor repairs should be handled by qualified service personnel.
6. Will resetting my Ogawa massage chair fix every error code?
No. A restart may resolve some temporary control issues, but it will not repair damaged parts, faulty motors, or persistent sensor problems. If an error returns, use the model-specific troubleshooting instructions or contact Ogawa support.
Conclusion
Learning how to reset an Ogawa massage chair can help you deal with minor power and control problems without unnecessary frustration.
For a temporary issue, safely switching the chair off, unplugging it, and restarting it may be a useful first step. However, the exact reset procedure depends on the model, and not every chair has a separate reset button.
If your Ogawa massage chair continues to malfunction, check the power supply, controller, massage settings, and error display. Always follow the owner’s manual and avoid attempting internal electrical repairs yourself.
With proper care and safe troubleshooting, you can keep your massage chair working comfortably and know when professional service is the better option.